Refund policy

Returns and exchanges

If something is not right with your order, we are here to help. You can return or exchange your order within 30 days of receiving it, for store credit, a different product, or a refund to your original payment method.

Items must be new and unopened, in their original packaging. Discounted items are final sale and cannot be returned or exchanged. If your order arrives damaged, defective or with the wrong item, email us with your order number and a photo and we will make it right.

How to start a return or exchange

1. Email us at info@thelocca.com with your order number, your name, your shipping address, your phone number, and the items you want to return or exchange.
2. We will reply with return directions.
3. Send the items back to us using those directions. Return shipping is paid by the customer.
4. Refunds and exchanges take 3 to 5 business days to process after we receive your return.

There are no restocking fees.

Shipping and delivery

Orders ship within 1 business day and usually arrive 2 to 5 business days after that. Please allow a little longer during peak holiday periods and bad weather. If your order has not arrived within that window, please contact us right away.

If a package is returned to us because of a customer error (for example an incorrect name or address, or a refused package), the customer is responsible for any re-shipment charges. If the address is correct and re-verified by the buyer, we will attempt a reshipment free of charge.

We are not responsible for lost or stolen packages, but if a package is lost, stolen or missing, we will file a claim with the carrier as soon as possible. USPS claims must be filed within 30 days for Priority Mail, which is why we ask you to contact us promptly.

Payment methods

PayPal, MasterCard, VISA, Maestro, Discover, American Express.

Contact us

Email: info@thelocca.com
Address: 27741 Crown Valley Pkwy #329-5, Mission Viejo, CA 92691
Phone: 949.420.9191