Help Center

Usually it takes 2 business days to process your order. We use USPS Priority Mail service. Normally (may defers holiday times) it will take an additional 1-3 business days for your order to arrive. Please refer to the tracking number provided via email for updates. Our shipping days are Monday - Friday. 

Shipping times may vary from estimated timing due to distance and unexpected issues from the shipping company. Therefore, we recommend you reference your tracking number to follow your order’s status.

Click here to track your package.

Please email info@thelocca.com if you have questions. 

First contact USPS. (See link below) 

If after following their recommendations you have not received your order, please email info@thelocca.com

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@thelocca.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step at info@thelocca.com.

Please e-mail us for orders more then 20 items. Our team will assist you with your bulk order.