Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email info@thelocca.com with the subject 'Returns' and include your order number, name and the reason for the return.We will provide instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Help Center

Frequently Asked Questions

How do you ship? When will it arrive? Important Notes for Shipping?

Usually it takes 2 business days to process your order. We use USPS Priority Mail service. Normally (may defers holiday times) it will take an additional 1-3 business days for your order to arrive. Please refer to the tracking number provided via email for updates. Our shipping days are Monday - Friday.

Shipping times may vary from estimated timing due to distance and unexpected issues from the shipping company. Therefore, we recommend you reference your tracking number to follow your order’s status.

Click here to track your package.

Please note that carriers has an active service alert - they have temporarily suspended their Service Guarantee during the COVID-19 pandemic. This means some shipments may arrive later than estimated - including expedited packages. Please email info@thelocca.com if you have questions.

USPS Tracking number shows that my package arrived, but I haven't received anything. What do I do?

First contact USPS. (See link below)

https://www.usps.com/help/contact-us.htm

If after following their recommendations you have not received your order, please email info@thelocca.com

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email info@thelocca.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step at info@thelocca.com.

Please e-mail us for orders more then 20 items. Our team will assist you with your bulk order.